Late last week I realized that an item I had ordered (a REALLY cute pair of baby Ugg boots) would be delivered while I was out of town. So I used the UPS app (I signed up UPS My Choice several years ago, it alerts me anytime my address is used as a package destination and provides me with with the tracking info automatically) to see what options I would have, i.e. hold and delivery another day. To either hold and deliver a different day or to change the delivery address cost $5. I didn't want to pay that, so I decided to try the UPS Access Point option, which came up as well but at no additional charge.
The UPS Access Point provides locations where secured UPS lockers are available to hold your packages. Once the item is delivered you are notified (via email and in app) that the item is ready for pick up and it provides a barcode. The app also told me to have a government ID available. When I got to the location the lockers were on the outside of a 7-11. I walked right up, selected the button that I wanted to pick up a package (because apparently it is a UPS drop-off location as well) , the system then prompted me to put in my tracking number or scan the barcode. I scanned the barcode from my phone, the system told me which locker the item was in and then unlocked the door. I took the package and the system inquired if i was finished I pressed yes, transaction complete. By the time I got back to the office I had an email saying that the item had been picked up.
With the holiday season coming up I would definitely consider using this again, it was VERY seamless! Has anyone else had experience with this?